Shipping restrictions to US PO boxes, international, military, & US territories
Due to recent changes in shipping regulations, we are prohibited from shipping products powered by lithium-ion batteries, to locations outsid...
Read moreCustomer Support
How do I cancel my order?
In order to provide quality service and rapid shipping, we are limited to our cancellation period. Our Customer Service agents are given a spec...
Read moreWhat is your warranty policy?
All KOVE AUDIO / KOVE SPEAKER products are warranted to be free of manufacturer's defects in materials or workmanship for one year of the date o...
Read moreWhat is your return policy?
We will replace all defective units with a new item for up to one year after the initial purchase. We do not accept used products for return, u...
Read moreWhat is your refund policy?
You may return new, unopened items sold and fulfilled by KOVE AUDIO / KOVE SPEAKERS (a dba ofDastmalchi LLC) within 60 days of delivery for a full ...
Read moreCan the Commuter be used to provide audio for video, such as watching a movie on a tablet?
Yes. However, the quality of the experience—specifically, synchronization between audio and video—can be influenced by the implementation of Blueto...
Read moreDo Commuter speakers have stereo pairing?
No. The Commuter is a stand-alone speaker that does not work in tandem with any other.
Read moreCustoms and Duties
International Buyers- Please note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buy...
Read moreDo you ship internationally?
Yes. At present, international shipping takes a minimum of 15 business days.
Read moreWill I receive a shipping confirmation email?
Yes, domestic orders will receive a shipping confirmation email. Once an order ships a confirmation email will be sent containing a tracking number...
Read moreHow many devices can pair with the Commuter speaker II at once?
The Commuter keeps track of the last eight devices to have paired and connected with it, dropping the least recently used when a new one is paired....
Read moreWhat happens if I have several Bluetooth-enabled devices in my house?
If you wish to connect to a previously paired device other than the one(s) already connected, press the Bluetooth button. Press once to identif...
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