Customer Support

Customer Service

How many watts is the Commuter?

The Commuter Speaker is 10 watts.  

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Customer Service

How do I cancel my order?

In order to provide quality service and rapid shipping, we are limited to our cancellation period. Our Customer Service agents are given a specific time frame in which they are able to cancel an order.  Any order placed during business hours, (7am-4pm), can be canceled within 5 minutes of purchase. If your order goes through our fulfillment system you will either need to wait and return the order or you may refuse delivery of the order. Once we have received your return you will issued your refund.

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Customer Service

What is your warranty policy?

All KOVE AUDIO / KOVE SPEAKER products are warranted to be free of manufacturer's defects in materials or workmanship for one year of the date of purchase. Damage or wear resulting from an accident, misuse, abuse, commercial use, or unauthorized adjustment and/or repair are not covered under this warranty.

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Customer Service

What is your return policy?

We will replace all defective units with a new item for up to one year after the initial purchase. We do not accept used products for return, unless they are within our 45 day love it or leave it return window.

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Customer Service

What is your refund policy?

You may return new, unopened items sold and fulfilled by KOVE AUDIO / KOVE SPEAKERS (a dba ofDastmalchi LLC) within 60 days of delivery for a full refund (less shipping and handling). To begin the return process please visit this link: You should expect to receive your refund within 7-10 business days of shipping your package to the return shipper; however, in many cases, you will receive your refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive...

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Customer Service

Can the Commuter be used to provide audio for video, such as watching a movie on a tablet?

Yes. However, the quality of the experience—specifically, synchronization between audio and video—can be influenced by the implementation of Bluetooth on the device, and the best performance will occur when wireless interference is minimized by keeping the Commuter and the device in close proximity, less than 6 ft (2 m), with no objects between them. Use of a Wi-Fi® network in the area may also affect performance.

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Customer Service

Do Commuter speakers have stereo pairing?

No. The Commuter is a stand-alone speaker that does not work in tandem with any other.

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Customer Service

Customs and Duties

International Buyers- Please note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. We apologize for the inconvenience that this may bring. 

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Customer Service

Do you ship internationally?

Yes. At present, international shipping takes a minimum of 15 business days.

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Customer Service

Will I receive a shipping confirmation email?

Yes, domestic orders will receive a shipping confirmation email. Once an order ships a confirmation email will be sent containing a tracking number and link for the tracking history. You can find your tracking number and track your package on our Order Lookup page, here. Your tracking number will be listed under "Product" after your shipping details.

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Customer Service

How many devices can pair with the Commuter speaker II at once?

The Commuter keeps track of the last eight devices to have paired and connected with it, dropping the least recently used when a new one is paired. When turned on, the Commuter searches for and connects to the most recently connected active Bluetooth-enabled devices. It will only receive audio from one device at a time.

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Customer Service

What happens if I have several Bluetooth-enabled devices in my house?

If you wish to connect to a previously paired device other than the one(s) already connected, press the Bluetooth button. Press once to identify the currently connected devices; press again (within three seconds) to search through other recently connected devices on the pairing list. If you wish to connect to a new device, press and hold the button until the indicator light blinks blue.

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What happens when my phone is streaming music to the Commuter and a call comes in?

When a call comes in, the audio on the Commuter will pause, and the call will ring through the speaker. If you wish to answer the call through the Commuter, simply press the circle button on the control panel to answer the call. You can now talk into the speaker itself to conduct your phone call. Once you end your call, music playback will resume. Some details of this experience will vary depending on the implementation by the phone manufacturer.

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Customer Service

How long does it take to charge the Commuter's battery?

While not playing music, much of the Commuter's battery charge can be recovered in 4-5 hours when using a USB power source of at least one amp of current. Charging from alternate USB power sources or when playing music may take longer.

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Customer Service

Does the Commuter support Wi-Fi® or WiDi?

No. The Commuter’s wireless connection is Bluetooth only.

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My connection is not stable, it cuts in and out, or there is a lot of white noise.

Check for nearby radio or wifi interference, also check to see that there are no objects between your Commuter and Bluetooth device that would impede the signal.

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Customer Service

When paired with my computer, windows ask for new driver. Do you provide this?

We do not. The Bluetooth A2DP/HSF drivers may require playing stereo sound via Bluetooth Connection, but the driver is actually needed for the Bluetooth module on your PC, instead of the speaker. Different Bluetooth modules may require different drivers. Please contact your PC or Bluetooth module’s manufacturer for a driver update.

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My Commuter does not play music or answer calls when it's connected to a Bluetooth mobile phone.

Make sure your Bluetooth mobile phone supports A2DPand HSF (hands-free) profile; and ensure that your Bluetooth cell phone is within its effective working range.

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Bluetooth devices can't pair up.

Make sure your mobile phone allows a new connection and has not reached the maximum amount of connections allowed—please refer to your Bluetooth device’s user manual for more information

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Customer Service

My mobile phone can't find any new Bluetooth devices.

Make sure the Bluetooth speaker has entered pairing mode; and that the speaker is within the effective working range of your phone.

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Customer Service

What is the range of the Commuter's Bluetooth Performance?

The Commuter's Bluetooth link is capable of stable operation at up to 32 ft (10 m). Performance can be affected by obstacles such as walls or metal, interference from Wi-Fi® or other wireless devices.

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Customer Service

How do I Pair my Bluetooth device to the Commuter?

BLUETOOTH CONNECTION Turn the Commuter on by pressing and holding the power for several seconds,  the blue LED light will pulse quickly, letting you know that the speaker is now entered  Bluetooth pairing mode. CONNECT TO MOBILE PHONES/TABLET PCs/COMPUTERS Activate your phone's Bluetooth. Go to your phone's Bluetooth settings and scan for a new Bluetooth device. Once the device is found (Commuter), click the device name and pair with it. If your phone asks for a pairing code, please enter ”0000” and confirm it. After the pairing is successful, the speaker will make a prompting sound and the LED light...

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Customer Service

What are the Bluetooth Specifications of the Commuter?

Pairing time varies with different devices. The Commuter only needs to be paired for the first use and  will auto connect to devices which have already been paired from then on (only  the last 8 paired device names) In Bluetooth mode, when the 3.5mm audio plug is inserted, the speaker will switch to line in status automatically; Bluetooth Compatibility: It is compatible with Bluetooth 4.2  Class II and supports A2DP V1.2, AVRCP V1.4 profiles agreement. Transmission distance: up to 10 m (roughly 32 ft.)

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Customer Service

There are a lot of lights on my Commuter. What do they all mean?

Solid Green / Blue Your Commuter is fully charged Flashing Red / Orange This is the low battery indicator. Your Commuter only has 10% battery left, time to plug in. Pulsing Blue Your Commuter is in Bluetooth Pairing Mode. Solid Orange Your commuter is plugged into an audio source through the auxiliary port. Solid Red The Commuter is Charging.

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I’ve connected my device, but I’m not hearing sound.

Make certain that the volume is up on both the commuter and your device. Some smartphones require you to set up the Commuter as an audio output device before sound is transmitted. Please see the pairing instructions on your smartphone for details. If you are using a music player or other Bluetooth device, please make sure it supports an A2DP/HSF stereo music profile.

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Customer Service

Why can’t I remotely control the pause, play, previous song and skip track functions with the speaker when playing music?

When you are using 3.5mm AUX audio in connection, you can’t pause, change volume or skip tracks with the buttons on the speaker; This feature needs the Bluetooth devices paired with the speaker to support AVRCP (Audio/Video Remote Control Profile). Please make sure your Bluetooth device supports AVRCP.

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Customer Service

How do I adjust my music of the Strive Earphones?

Navigating Your MusicWhen playing music, press and hold the volume up or down buttons to skip tracks. Adjusting the VolumeWhen playing music or on a call, click the volume up or down buttons to increase or decrease the volume.

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Customer Service

How do I handle phone calls using my Strive Earphones?

Answering a CallYou will be alerted to an incoming call when the headset is paired, visually the indicator light will flash blue. To answer the call simply push the Power button once. Rejecting a CallYou will be alerted to an incoming call when the headset is paired, visually the indicator light will flash blue. If its someone you don’t want to talk to at the moment, simply press and hold the Power button for 1 second to reject the call. Muting WHile on a CallTo mute yourself while on a call, double tap the Power Button. Double tap the power button...

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Customer Service

How do I know when I am running out of battery?

When the battery is low, the indicator light will flash red and you will hear a voice prompt alerting you that the battery is low. When this happens you should turn off your headset and plug it into the USB to recharge.

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Customer Service

The Strive Earphones don't fit in my ears.

Your Strive Earphones come with 3 different size ear-tips allowing you to customize the headset to fit your ear. Select the ear-tip the fits your ear the best, then gently push the ear-bud into your ear canal and adjust the ear hook until you find your comfortable fit.

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Customer Service

How do I pair my Strive Earphones?

With the earphones OFF, press and hold the Power (Multi-function) Button for 5 seconds to enter pairing mode. Open the Bluetooth function on your mobile or Bluetooth enabled device, select the device name “Strive” and the earphones will connect.

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Customer Service

Tell me about the NFC function.

The Commuter is equipped with an NFC chip. Activate the NFC Chip using on your phone and position the phone close to the NFC position on the speaker. Follow the instructions on your phone to quickly connect with the Commuter via the NFC function.

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Customer Service

Using the Auxiliary Connector on the Commuter.

The Commuter also features an AUX audio in port. Connect the speaker with your to any audio device with the 3.5mm jack audio cable. Once the orange light shows, you will be able to play music through the wired connection.

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Customer Service

The sound is not very clear or the caller can not heard me clearly on a phone call.

Please check the volume on your headset and smartphone. Check to see if are objects between your headset and smartphone that would impede the signal. Try staying closer to your smartphone.

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Customer Service

My Strive Earphones are not responding, no matter what.

Please try factory reset your earphones. Factory Reset To reset your headset, press and hold the volume up button, while the headset is charging, for 5 seconds. The indicator will flash blue 3 times, and all of the pairing information on the headset will be erased or reset).

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Customer Service

Can I use my Strive Earphones while they are charging?

No, the headset can not be used while charging.

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My connection is not stable, it cuts in and out.

Check for nearby radio or wifi interference, also check to see that that there are no objects between your headset and Bluetooth device that would impede the signal.

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Customer Service

What is the battery performance of the Commuter?

Battery performance varies with the content played and volume at which it is played. In typical usage, a fully charged battery in the Commuter lasts between 6-8 hours of play time, depending on the volume.

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Customer Service

How long should it take to receive my order?

It takes 1-3 business days to process your order and shipping can take up to 7-10 business days, for orders within the United States. International orders take a minimum of 10-15 business days for shipping. To find out about the status of your order, use our Order Lookup page, here.

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Customer Service

Why am I experiencing shipping delays?

If you didn't do the following, you could be experiencing shipping delays: Verify your shipping address at checkout. (Please note that your billing address can be different from your shipping address. Include your apartment number or suite number on the second line of your shipping address. Verify you have entered your email address correctly so that we can reach out just in case. Always make sure to do these three things when ordering so we can make your experience as seamless as possible! If you're wondering where your order is, you can find out on our order lookup page, here.

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Customer Service

How can I track my order?

You can track your order by using our order lookup page, found here .  You will need your order number and the email address you used to place the order.

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Customer Service

Will I be charged in U.S. currency?

All of our products are sold in U.S. Dollars, which means the charges might reflect differently on your order if you live outside of the United States. This does not mean you will be overcharged. The exchange rate is the rate one currency will be exchanged for another. We highly recommend calculating the exchange rate through your bank or finding a reliable calculator to receive an estimated total before placing your order. 

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Placing orders outside of the United States

Thank you very much for your interest in purchasing from Kove. We have partnered with Amazon to fulfill the overwhelming demand for this product for international orders only. Please click on the link below to be directed to our  AMAZON page, fulfill your international order. Please click here: KOVE Again, this is only for International Orders.

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