Customer Support

Shipping restrictions to US PO boxes, international, military, & US territories

Customer Service @ 2019-01-22 14:22:13 -0800

Due to recent changes in shipping regulations, we are prohibited from shipping products powered by lithium-ion batteries, to locations outside of the United States, as well as U.S. Postal Boxes, APO/FPO (military addresses), American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, United States Minor Outlying Islands, and the U.S. Virgin Islands.

How many watts is the Commuter?

Customer Service @ 2018-11-19 15:47:56 -0800

The Commuter Speaker is 10 watts.  

How do I cancel my order?

Customer Service @ 2018-11-16 13:50:08 -0800

In order to provide quality service and rapid shipping, we are limited to our cancellation period. Our Customer Service agents are given a specific time frame in which they are able to cancel an order.  Any order placed during business hours, (7am-4pm), can be canceled within 5 minutes of purchase. If your order goes through our fulfillment system you will either need to wait and return the order or you may refuse delivery of the order. Once we have received your return you will issued your refund.

What is your warranty policy?

Customer Service @ 2018-11-16 14:12:02 -0800

All KOVE AUDIO / KOVE SPEAKER products are warranted to be free of manufacturer's defects in materials or workmanship for one year of the date of purchase. Damage or wear resulting from an accident, misuse, abuse, commercial use, or unauthorized adjustment and/or repair are not covered under this warranty.

What is your return policy?

Customer Service @ 2018-11-16 14:10:50 -0800

We will replace all defective units with a new item for up to one year after the initial purchase. We do not accept used products for return, unless they are within our 45 day love it or leave it return window.

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