Customer Support

When paired with my computer, windows ask for new driver. Do you provide this?

We do not. The Bluetooth A2DP/HSF drivers may require playing stereo sound via Bluetooth Connection, but the driver is actually needed for the Bluetooth module on your PC, instead of the speaker. Different Bluetooth modules may require different drivers. Please...

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My Commuter does not play music or answer calls when it's connected to a Bluetooth mobile phone.

Make sure your Bluetooth mobile phone supports A2DPand HSF (hands-free) profile; and ensure that your Bluetooth cell phone is within its effective working range.

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Bluetooth devices can't pair up.

Make sure your mobile phone allows a new connection and has not reached the maximum amount of connections allowed—please refer to your Bluetooth device’s user manual for more information

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My mobile phone can't find any new Bluetooth devices.

Make sure the Bluetooth speaker has entered pairing mode; and that the speaker is within the effective working range of your phone.

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What is the range of the Commuter's Bluetooth Performance?

The Commuter's Bluetooth link is capable of stable operation at up to 32 ft (10 m). Performance can be affected by obstacles such as walls or metal, interference from Wi-Fi® or other wireless devices.

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How do I Pair my Bluetooth device to the Commuter?

BLUETOOTH CONNECTION Turn the Commuter on by pressing and holding the power for several seconds,  the blue LED light will pulse quickly, letting you know that the speaker is now entered  Bluetooth pairing mode. CONNECT TO MOBILE PHONES/TABLET PCs/COMPUTERS Activate...

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What are the Bluetooth Specifications of the Commuter?

Pairing time varies with different devices. The Commuter only needs to be paired for the first use and  will auto connect to devices which have already been paired from then on (only  the last 8 paired device names) In Bluetooth...

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There are a lot of lights on my Commuter. What do they all mean?

Solid Green / Blue Your Commuter is fully charged Flashing Red / Orange This is the low battery indicator. Your Commuter only has 10% battery left, time to plug in. Pulsing Blue Your Commuter is in Bluetooth Pairing Mode. Solid...

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I’ve connected my device, but I’m not hearing sound.

Make certain that the volume is up on both the commuter and your device. Some smartphones require you to set up the Commuter as an audio output device before sound is transmitted. Please see the pairing instructions on your smartphone...

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