FAQ's

KOVE Audio currently ships within the United States. We do not currently offer international shipping.

Orders are processed as quickly as possible. Once your order ships, you will receive a confirmation email with tracking information.

Standard shipping is estimated to take 7–10 business days after your order has shipped. Delivery times may vary depending on your location, carrier delays, holidays, and other circumstances outside of our control.

The carrier is selected by our warehouse based on the best available shipping option for your order and destination.

Products powered by lithium-ion batteries cannot be shipped to PO Boxes.

Shipping may also be unavailable to APO/FPO addresses, Alaska, Hawaii, Puerto Rico, Guam, American Samoa, the Northern Mariana Islands, the U.S. Virgin Islands, and other U.S. territories. Please review our complete Shipping Policy before placing your order.

Eligible products sold and fulfilled by KOVE Audio may be returned within 30 days of delivery for a refund.

Products must meet the eligibility requirements listed in our complete Return Policy.

Visit our Return Portal and enter the email address and order number associated with your purchase. KOVE Audio order numbers begin with #KA.

Once your request has been reviewed, our team will contact you with the next steps.

Once your return arrives at our Returns Center, please allow 3–5 business days for it to be inspected and processed.

After your refund is issued by KOVE Audio, the time it takes to appear in your account will depend on your bank or payment provider. Most financial institutions process refunds within 5–10 business days, although timing may vary.

You will receive an email confirmation once your refund has been processed.

When exchanging a product for a different model or color, please return the original item and place a new order for the product you would like.

You do not need to wait for the original return to be completed before placing your new order.

If your product arrived faulty, damaged, or incomplete, contact KOVE Audio Support to request assistance or a replacement.

Submit a request through our Return Portal using the email address and order number associated with your purchase.

Please provide information about the issue and any requested photographs so our team can review your claim.

You will receive an order-confirmation email after your purchase has been successfully placed.

Please check your spam or promotions folder if you do not see it in your inbox.

Your order number is included in your order-confirmation email and begins with #KA.

Once your order ships, you will receive an email containing your tracking information.

Tracking activity may take up to 24–48 hours to appear after the carrier receives your package.

Contact KOVE Audio Support as soon as possible. We will do our best to assist you, but changes and cancellations cannot be guaranteed once an order has entered processing or has shipped.

Contact KOVE Audio Support immediately if you entered the wrong shipping address.

Address changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

Billing information generally cannot be changed after an order has been submitted.

If your order was successfully confirmed, an incorrect billing address may not affect its delivery. Contact KOVE Audio Support if you believe the information may cause an issue with your order.

Payments may be declined because of incorrect billing information, insufficient funds, fraud-prevention measures, or restrictions from your bank or card provider.

Confirm that your payment and billing information are correct, then contact your financial institution if the issue continues.

Only one discount code may be used per order unless otherwise stated as part of a specific KOVE Audio promotion.

Discount codes cannot be applied after an order has already been placed.

The right product depends on how and where you plan to listen.

Review the product descriptions, features, technical specifications, battery life, water-resistance rating, and portability details on each product page to find the best option for your needs.

Turn on your KOVE Audio product and place it into Bluetooth pairing mode. Open the Bluetooth settings on your phone, tablet, or computer and select the KOVE product from the list of available devices.

Pairing instructions may vary by product. Please refer to your product manual for model-specific directions.

Yes. KOVE Audio Bluetooth products are compatible with most Bluetooth-enabled iPhone, Android, tablet, laptop, and desktop devices.

Compatibility may vary depending on the device, operating system, and supported Bluetooth version.

Select KOVE Audio speakers support multi-speaker connectivity, allowing compatible speakers to connect and play together.

The number of supported speakers and connection process varies by model. Review the product page or manual for your specific product.

Water protection varies by product. Some KOVE Audio speakers are rated as waterproof, while others are water-resistant or splash-resistant.

Always review the IP rating listed on the product page before exposing your speaker to water. Water resistance may decrease over time with wear, damage, or improper use.

A waterproof product is designed to withstand a defined level of water exposure based on its IP rating. A water-resistant or splash-resistant product can handle limited moisture but may not be suitable for submersion.

Always follow the water-exposure guidelines provided for your specific KOVE Audio product.

Charging and playback capabilities vary by model. Review your product manual for the recommended charging and usage instructions.

For safety and battery performance, always use a compatible charging cable and power source.

Battery life varies by product and may be affected by volume level, Bluetooth connection, features being used, temperature, battery age, and other conditions.

The advertised battery life reflects expected performance under typical testing conditions. Actual results may vary.

Technical specifications are listed on each KOVE Audio product page. Product instructions may also be included in the packaging or available through KOVE Audio Support.

KOVE Audio products are covered by a one-year limited warranty against manufacturing defects in materials or workmanship beginning on the original purchase date.

The warranty does not cover damage or wear caused by accidents, misuse, abuse, commercial use, unauthorized modifications, unauthorized repairs, improper care, or normal wear and tear.

Warranty claims are honored for eligible products purchased directly from KOVE Audio or from an authorized KOVE Audio dealer.

Proof of purchase may be required.

Contact KOVE Audio Support and provide your order information, proof of purchase, the product model, and a description of the issue.

Our team may also request photographs, videos, serial numbers, or additional information to review your claim.

Replacement-part availability varies by product. Contact KOVE Audio Support with your product name and the part you need so our team can confirm available options.

Visit our Contact page to submit your question or support request. You can also email us directly at info@koveaudio.com. Please include your order number and product information whenever possible so our team can assist you more efficiently.