Customer Support — Hands Free Calling

What happens when my phone is streaming music to the Commuter and a call comes in?

When a call comes in, the audio on the Commuter will pause, and the call will ring through the speaker. If you wish to answer the call through the Commuter, simply press the circle button on the control panel to answer the call. You can now talk into the speaker itself to conduct your phone call. Once you end your call, music playback will resume. Some details of this experience will vary depending on the implementation by the phone manufacturer.

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My Commuter does not play music or answer calls when it's connected to a Bluetooth mobile phone.

Make sure your Bluetooth mobile phone supports A2DPand HSF (hands-free) profile; and ensure that your Bluetooth cell phone is within its effective working range.

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Customer Service

How do I handle phone calls using my Strive Earphones?

Answering a CallYou will be alerted to an incoming call when the headset is paired, visually the indicator light will flash blue. To answer the call simply push the Power button once. Rejecting a CallYou will be alerted to an incoming call when the headset is paired, visually the indicator light will flash blue. If its someone you don’t want to talk to at the moment, simply press and hold the Power button for 1 second to reject the call. Muting WHile on a CallTo mute yourself while on a call, double tap the Power Button. Double tap the power button...

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Customer Service

The sound is not very clear or the caller can not heard me clearly on a phone call.

Please check the volume on your headset and smartphone. Check to see if are objects between your headset and smartphone that would impede the signal. Try staying closer to your smartphone.

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