Customer Support
Shipping restrictions to US PO boxes, international, military, & US territories
Due to recent changes in shipping regulations, we are prohibited from shipping products powered by lithium-ion batteries, to locations outside of the United States, as well as U.S. Postal Boxes, APO/FPO (military addresses), American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto...
Read moreabout Shipping restrictions to US PO boxes, international, military, & US territories
In order to provide quality service and rapid shipping, we are limited to our cancellation period. Our Customer Service agents are given a specific time frame in which they are able to cancel an order. Any order placed during business hours,...
How long should it take to receive my order?
It takes 1-3 business days to process your order and shipping can take up to 7-10 business days, for orders within the United States.
To find out about the status of your order, use our Order Lookup page, here.
Why am I experiencing shipping delays?
If you didn't do the following, you could be experiencing shipping delays: Verify your shipping address at checkout. (Please note that your billing address can be different from your shipping address. Include your apartment number or suite number on the second...
You can track your order by using our order lookup page, found here
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You will need your order number and the email address you used to place the order.
Will I be charged in U.S. currency?
All of our products are sold in U.S. Dollars, which means the charges might reflect differently on your order if you live outside of the United States. This does not mean you will be overcharged. The exchange rate is the rate one...