Shipping restrictions to US PO boxes, international, military, & US territories
Due to recent changes in shipping regulations, we are prohibited from shipping products powered by lithium-ion batteries, to locations outsid...
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How do I cancel my order?
In order to provide quality service and rapid shipping, we are limited to our cancellation period. Our Customer Service agents are given a spec...
Read moreHow long should it take to receive my order?
It takes 1-3 business days to process your order and shipping can take up to 7-10 business days, for orders within the United States. International...
Read moreWhy am I experiencing shipping delays?
If you didn't do the following, you could be experiencing shipping delays: Verify your shipping address at checkout. (Please note that your billin...
Read moreHow can I track my order?
You can track your order by using our order lookup page, found here . You will need your order number and the email address you used to place ...
Read moreWill I be charged in U.S. currency?
All of our products are sold in U.S. Dollars, which means the charges might reflect differently on your order if you live outside of the United Sta...
Read morePlacing orders outside of the United States
Thank you very much for your interest in purchasing from Kove. We have partnered with Amazon to fulfill the overwhelming demand for this product fo...
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