Customer Support — ORDERING

Customer Service

Shipping restrictions to US PO boxes, international, military, & US territories

Due to recent changes in shipping regulations, we are prohibited from shipping products powered by lithium-ion batteries, to locations outside of the United States, as well as U.S. Postal Boxes, APO/FPO (military addresses), American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, United States Minor Outlying Islands, and the U.S. Virgin Islands.

Read more →


Customer Service

How do I cancel my order?

In order to provide quality service and rapid shipping, we are limited to our cancellation period. Our Customer Service agents are given a specific time frame in which they are able to cancel an order.  Any order placed during business hours, (7am-4pm), can be canceled within 5 minutes of purchase. If your order goes through our fulfillment system you will either need to wait and return the order or you may refuse delivery of the order. Once we have received your return you will issued your refund.

Read more →


Customer Service

How long should it take to receive my order?

It takes 1-3 business days to process your order and shipping can take up to 7-10 business days, for orders within the United States. International orders take a minimum of 10-15 business days for shipping. To find out about the status of your order, use our Order Lookup page, here.

Read more →


Customer Service

Why am I experiencing shipping delays?

If you didn't do the following, you could be experiencing shipping delays: Verify your shipping address at checkout. (Please note that your billing address can be different from your shipping address. Include your apartment number or suite number on the second line of your shipping address. Verify you have entered your email address correctly so that we can reach out just in case. Always make sure to do these three things when ordering so we can make your experience as seamless as possible! If you're wondering where your order is, you can find out on our order lookup page, here.

Read more →


Customer Service

How can I track my order?

You can track your order by using our order lookup page, found here .  You will need your order number and the email address you used to place the order.

Read more →


Customer Service

Will I be charged in U.S. currency?

All of our products are sold in U.S. Dollars, which means the charges might reflect differently on your order if you live outside of the United States. This does not mean you will be overcharged. The exchange rate is the rate one currency will be exchanged for another. We highly recommend calculating the exchange rate through your bank or finding a reliable calculator to receive an estimated total before placing your order. 

Read more →


Placing orders outside of the United States

Thank you very much for your interest in purchasing from Kove. We have partnered with Amazon to fulfill the overwhelming demand for this product for international orders only. Please click on the link below to be directed to our  AMAZON page, fulfill your international order. Please click here: KOVE Again, this is only for International Orders.

Read more →