Customer Support — Shipping

Customer Service

Shipping restrictions to US PO boxes, international, military, & US territories

Due to recent changes in shipping regulations, we are prohibited from shipping products powered by lithium-ion batteries, to locations outside of the United States, as well as U.S. Postal Boxes, APO/FPO (military addresses), American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, United States Minor Outlying Islands, and the U.S. Virgin Islands.

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Customer Service

Do you ship internationally?

Yes. At present, international shipping takes a minimum of 15 business days.

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Customer Service

Will I receive a shipping confirmation email?

Yes, domestic orders will receive a shipping confirmation email. Once an order ships a confirmation email will be sent containing a tracking number and link for the tracking history. You can find your tracking number and track your package on our Order Lookup page, here. Your tracking number will be listed under "Product" after your shipping details.

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Customer Service

How long should it take to receive my order?

It takes 1-3 business days to process your order and shipping can take up to 7-10 business days, for orders within the United States. International orders take a minimum of 10-15 business days for shipping. To find out about the status of your order, use our Order Lookup page, here.

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Customer Service

Why am I experiencing shipping delays?

If you didn't do the following, you could be experiencing shipping delays: Verify your shipping address at checkout. (Please note that your billing address can be different from your shipping address. Include your apartment number or suite number on the second line of your shipping address. Verify you have entered your email address correctly so that we can reach out just in case. Always make sure to do these three things when ordering so we can make your experience as seamless as possible! If you're wondering where your order is, you can find out on our order lookup page, here.

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