Customer Support — Syncing

Customer Service

Do Commuter speakers have stereo pairing?

No. The Commuter is a stand-alone speaker that does not work in tandem with any other.

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Customer Service

Does the Commuter support Wi-Fi® or WiDi?

No. The Commuter’s wireless connection is Bluetooth only.

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Bluetooth devices can't pair up.

Make sure your mobile phone allows a new connection and has not reached the maximum amount of connections allowed—please refer to your Bluetooth device’s user manual for more information

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I’ve connected my device, but I’m not hearing sound.

Make certain that the volume is up on both the commuter and your device. Some smartphones require you to set up the Commuter as an audio output device before sound is transmitted. Please see the pairing instructions on your smartphone for details. If you are using a music player or other Bluetooth device, please make sure it supports an A2DP/HSF stereo music profile.

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Customer Service

How do I pair my Strive Earphones?

With the earphones OFF, press and hold the Power (Multi-function) Button for 5 seconds to enter pairing mode. Open the Bluetooth function on your mobile or Bluetooth enabled device, select the device name “Strive” and the earphones will connect.

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My connection is not stable, it cuts in and out.

Check for nearby radio or wifi interference, also check to see that that there are no objects between your headset and Bluetooth device that would impede the signal.

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