Customer Support

What are the Bluetooth Specifications of the Commuter?

Pairing time varies with different devices. The Commuter only needs to be paired for the first use and  will auto connect to devices which have already been paired from then on (only  the last 8 paired device names) In Bluetooth...

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I’ve connected my device, but I’m not hearing sound.

Make certain that the volume is up on both the commuter and your device. Some smartphones require you to set up the Commuter as an audio output device before sound is transmitted. Please see the pairing instructions on your smartphone...

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How do I pair my Strive Earphones?

With the earphones OFF, press and hold the Power (Multi-function) Button for 5 seconds to enter pairing mode. Open the Bluetooth function on your mobile or Bluetooth enabled device, select the device name “Strive” and the earphones will connect.

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The sound is not very clear or the caller can not heard me clearly on a phone call.

Please check the volume on your headset and smartphone. Check to see if are objects between your headset and smartphone that would impede the signal. Try staying closer to your smartphone.

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My Strive Earphones are not responding, no matter what.

Please try factory reset your earphones. Factory Reset To reset your headset, press and hold the volume up button, while the headset is charging, for 5 seconds. The indicator will flash blue 3 times, and all of the pairing information...

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My connection is not stable, it cuts in and out.

Check for nearby radio or wifi interference, also check to see that that there are no objects between your headset and Bluetooth device that would impede the signal.

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