Customer Support — Connectivity

Customer Service

How many devices can pair with the Commuter speaker II at once?

The Commuter keeps track of the last eight devices to have paired and connected with it, dropping the least recently used when a new one is paired. When turned on, the Commuter searches for and connects to the most recently connected active Bluetooth-enabled devices. It will only receive audio from one device at a time.

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Customer Service

What happens if I have several Bluetooth-enabled devices in my house?

If you wish to connect to a previously paired device other than the one(s) already connected, press the Bluetooth button. Press once to identify the currently connected devices; press again (within three seconds) to search through other recently connected devices on the pairing list. If you wish to connect to a new device, press and hold the button until the indicator light blinks blue.

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Customer Service

Does the Commuter support Wi-Fi® or WiDi?

No. The Commuter’s wireless connection is Bluetooth only.

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My connection is not stable, it cuts in and out, or there is a lot of white noise.

Check for nearby radio or wifi interference, also check to see that there are no objects between your Commuter and Bluetooth device that would impede the signal.

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Customer Service

When paired with my computer, windows ask for new driver. Do you provide this?

We do not. The Bluetooth A2DP/HSF drivers may require playing stereo sound via Bluetooth Connection, but the driver is actually needed for the Bluetooth module on your PC, instead of the speaker. Different Bluetooth modules may require different drivers. Please contact your PC or Bluetooth module’s manufacturer for a driver update.

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My Commuter does not play music or answer calls when it's connected to a Bluetooth mobile phone.

Make sure your Bluetooth mobile phone supports A2DPand HSF (hands-free) profile; and ensure that your Bluetooth cell phone is within its effective working range.

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Bluetooth devices can't pair up.

Make sure your mobile phone allows a new connection and has not reached the maximum amount of connections allowed—please refer to your Bluetooth device’s user manual for more information

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Customer Service

My mobile phone can't find any new Bluetooth devices.

Make sure the Bluetooth speaker has entered pairing mode; and that the speaker is within the effective working range of your phone.

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Customer Service

What is the range of the Commuter's Bluetooth Performance?

The Commuter's Bluetooth link is capable of stable operation at up to 32 ft (10 m). Performance can be affected by obstacles such as walls or metal, interference from Wi-Fi® or other wireless devices.

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Customer Service

How do I Pair my Bluetooth device to the Commuter?

BLUETOOTH CONNECTION Turn the Commuter on by pressing and holding the power for several seconds,  the blue LED light will pulse quickly, letting you know that the speaker is now entered  Bluetooth pairing mode. CONNECT TO MOBILE PHONES/TABLET PCs/COMPUTERS Activate your phone's Bluetooth. Go to your phone's Bluetooth settings and scan for a new Bluetooth device. Once the device is found (Commuter), click the device name and pair with it. If your phone asks for a pairing code, please enter ”0000” and confirm it. After the pairing is successful, the speaker will make a prompting sound and the LED light...

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I’ve connected my device, but I’m not hearing sound.

Make certain that the volume is up on both the commuter and your device. Some smartphones require you to set up the Commuter as an audio output device before sound is transmitted. Please see the pairing instructions on your smartphone for details. If you are using a music player or other Bluetooth device, please make sure it supports an A2DP/HSF stereo music profile.

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Customer Service

Why can’t I remotely control the pause, play, previous song and skip track functions with the speaker when playing music?

When you are using 3.5mm AUX audio in connection, you can’t pause, change volume or skip tracks with the buttons on the speaker; This feature needs the Bluetooth devices paired with the speaker to support AVRCP (Audio/Video Remote Control Profile). Please make sure your Bluetooth device supports AVRCP.

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Customer Service

How do I pair my Strive Earphones?

With the earphones OFF, press and hold the Power (Multi-function) Button for 5 seconds to enter pairing mode. Open the Bluetooth function on your mobile or Bluetooth enabled device, select the device name “Strive” and the earphones will connect.

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Customer Service

Tell me about the NFC function.

The Commuter is equipped with an NFC chip. Activate the NFC Chip using on your phone and position the phone close to the NFC position on the speaker. Follow the instructions on your phone to quickly connect with the Commuter via the NFC function.

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Customer Service

Using the Auxiliary Connector on the Commuter.

The Commuter also features an AUX audio in port. Connect the speaker with your to any audio device with the 3.5mm jack audio cable. Once the orange light shows, you will be able to play music through the wired connection.

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Customer Service

The sound is not very clear or the caller can not heard me clearly on a phone call.

Please check the volume on your headset and smartphone. Check to see if are objects between your headset and smartphone that would impede the signal. Try staying closer to your smartphone.

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Customer Service

My Strive Earphones are not responding, no matter what.

Please try factory reset your earphones. Factory Reset To reset your headset, press and hold the volume up button, while the headset is charging, for 5 seconds. The indicator will flash blue 3 times, and all of the pairing information on the headset will be erased or reset).

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Customer Service

Can I use my Strive Earphones while they are charging?

No, the headset can not be used while charging.

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My connection is not stable, it cuts in and out.

Check for nearby radio or wifi interference, also check to see that that there are no objects between your headset and Bluetooth device that would impede the signal.

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