Customer Support

How do I Pair my Bluetooth device to the Commuter?

BLUETOOTH CONNECTION Turn the Commuter on by pressing and holding the power for several seconds,  the blue LED light will pulse quickly, letting you know that the speaker is now entered  Bluetooth pairing mode. CONNECT TO MOBILE PHONES/TABLET PCs/COMPUTERS Activate...

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I’ve connected my device, but I’m not hearing sound.

Make certain that the volume is up on both the commuter and your device. Some smartphones require you to set up the Commuter as an audio output device before sound is transmitted. Please see the pairing instructions on your smartphone...

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Why can’t I remotely control the pause, play, previous song and skip track functions with the speaker when playing music?

When you are using 3.5mm AUX audio in connection, you can’t pause, change volume or skip tracks with the buttons on the speaker; This feature needs the Bluetooth devices paired with the speaker to support AVRCP (Audio/Video Remote Control Profile)....

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How do I pair my Strive Earphones?

With the earphones OFF, press and hold the Power (Multi-function) Button for 5 seconds to enter pairing mode. Open the Bluetooth function on your mobile or Bluetooth enabled device, select the device name “Strive” and the earphones will connect.

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Tell me about the NFC function.

The Commuter is equipped with an NFC chip. Activate the NFC Chip using on your phone and position the phone close to the NFC position on the speaker. Follow the instructions on your phone to quickly connect with the Commuter...

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Using the Auxiliary Connector on the Commuter.

The Commuter also features an AUX audio in port. Connect the speaker with your to any audio device with the 3.5mm jack audio cable. Once the orange light shows, you will be able to play music through the wired connection.

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The sound is not very clear or the caller can not heard me clearly on a phone call.

Please check the volume on your headset and smartphone. Check to see if are objects between your headset and smartphone that would impede the signal. Try staying closer to your smartphone.

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My Strive Earphones are not responding, no matter what.

Please try factory reset your earphones. Factory Reset To reset your headset, press and hold the volume up button, while the headset is charging, for 5 seconds. The indicator will flash blue 3 times, and all of the pairing information...

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Can I use my Strive Earphones while they are charging?

No, the headset can not be used while charging.

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