Customer Support

How many devices can pair with the Commuter speaker II at once?

The Commuter keeps track of the last eight devices to have paired and connected with it, dropping the least recently used when a new one is paired. When turned on, the Commuter searches for and connects to the most recently...

Read moreabout How many devices can pair with the Commuter speaker II at once?

What happens if I have several Bluetooth-enabled devices in my house?

If you wish to connect to a previously paired device other than the one(s) already connected, press the Bluetooth button. Press once to identify the currently connected devices; press again (within three seconds) to search through other recently connected devices...

Read moreabout What happens if I have several Bluetooth-enabled devices in my house?

Does the Commuter support Wi-Fi® or WiDi?

No. The Commuter’s wireless connection is Bluetooth only.

Read moreabout Does the Commuter support Wi-Fi® or WiDi?

My connection is not stable, it cuts in and out, or there is a lot of white noise.

Check for nearby radio or wifi interference, also check to see that there are no objects between your Commuter and Bluetooth device that would impede the signal.

Read moreabout My connection is not stable, it cuts in and out, or there is a lot of white noise.

When paired with my computer, windows ask for new driver. Do you provide this?

We do not. The Bluetooth A2DP/HSF drivers may require playing stereo sound via Bluetooth Connection, but the driver is actually needed for the Bluetooth module on your PC, instead of the speaker. Different Bluetooth modules may require different drivers. Please...

Read moreabout When paired with my computer, windows ask for new driver. Do you provide this?

My Commuter does not play music or answer calls when it's connected to a Bluetooth mobile phone.

Make sure your Bluetooth mobile phone supports A2DPand HSF (hands-free) profile; and ensure that your Bluetooth cell phone is within its effective working range.

Read moreabout My Commuter does not play music or answer calls when it's connected to a Bluetooth mobile phone.

Bluetooth devices can't pair up.

Make sure your mobile phone allows a new connection and has not reached the maximum amount of connections allowed—please refer to your Bluetooth device’s user manual for more information

Read moreabout Bluetooth devices can't pair up.

My mobile phone can't find any new Bluetooth devices.

Make sure the Bluetooth speaker has entered pairing mode; and that the speaker is within the effective working range of your phone.

Read moreabout My mobile phone can't find any new Bluetooth devices.

What is the range of the Commuter's Bluetooth Performance?

The Commuter's Bluetooth link is capable of stable operation at up to 32 ft (10 m). Performance can be affected by obstacles such as walls or metal, interference from Wi-Fi® or other wireless devices.

Read moreabout What is the range of the Commuter's Bluetooth Performance?