Customer Support — Earphones

Customer Service

How do I adjust my music of the Strive Earphones?

Navigating Your MusicWhen playing music, press and hold the volume up or down buttons to skip tracks. Adjusting the VolumeWhen playing music or on a call, click the volume up or down buttons to increase or decrease the volume.

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Customer Service

How do I handle phone calls using my Strive Earphones?

Answering a CallYou will be alerted to an incoming call when the headset is paired, visually the indicator light will flash blue. To answer the call simply push the Power button once. Rejecting a CallYou will be alerted to an incoming call when the headset is paired, visually the indicator light will flash blue. If its someone you don’t want to talk to at the moment, simply press and hold the Power button for 1 second to reject the call. Muting WHile on a CallTo mute yourself while on a call, double tap the Power Button. Double tap the power button...

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Customer Service

How do I know when I am running out of battery?

When the battery is low, the indicator light will flash red and you will hear a voice prompt alerting you that the battery is low. When this happens you should turn off your headset and plug it into the USB to recharge.

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Customer Service

The Strive Earphones don't fit in my ears.

Your Strive Earphones come with 3 different size ear-tips allowing you to customize the headset to fit your ear. Select the ear-tip the fits your ear the best, then gently push the ear-bud into your ear canal and adjust the ear hook until you find your comfortable fit.

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Customer Service

How do I pair my Strive Earphones?

With the earphones OFF, press and hold the Power (Multi-function) Button for 5 seconds to enter pairing mode. Open the Bluetooth function on your mobile or Bluetooth enabled device, select the device name “Strive” and the earphones will connect.

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Customer Service

The sound is not very clear or the caller can not heard me clearly on a phone call.

Please check the volume on your headset and smartphone. Check to see if are objects between your headset and smartphone that would impede the signal. Try staying closer to your smartphone.

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Customer Service

My Strive Earphones are not responding, no matter what.

Please try factory reset your earphones. Factory Reset To reset your headset, press and hold the volume up button, while the headset is charging, for 5 seconds. The indicator will flash blue 3 times, and all of the pairing information on the headset will be erased or reset).

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Customer Service

Can I use my Strive Earphones while they are charging?

No, the headset can not be used while charging.

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My connection is not stable, it cuts in and out.

Check for nearby radio or wifi interference, also check to see that that there are no objects between your headset and Bluetooth device that would impede the signal.

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