Customer Support — Pairing

Customer Service

When paired with my computer, windows ask for new driver. Do you provide this?

We do not. The Bluetooth A2DP/HSF drivers may require playing stereo sound via Bluetooth Connection, but the driver is actually needed for the Bluetooth module on your PC, instead of the speaker. Different Bluetooth modules may require different drivers. Please contact your PC or Bluetooth module’s manufacturer for a driver update.

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Bluetooth devices can't pair up.

Make sure your mobile phone allows a new connection and has not reached the maximum amount of connections allowed—please refer to your Bluetooth device’s user manual for more information

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Customer Service

My mobile phone can't find any new Bluetooth devices.

Make sure the Bluetooth speaker has entered pairing mode; and that the speaker is within the effective working range of your phone.

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Customer Service

How do I Pair my Bluetooth device to the Commuter?

BLUETOOTH CONNECTION Turn the Commuter on by pressing and holding the power for several seconds,  the blue LED light will pulse quickly, letting you know that the speaker is now entered  Bluetooth pairing mode. CONNECT TO MOBILE PHONES/TABLET PCs/COMPUTERS Activate your phone's Bluetooth. Go to your phone's Bluetooth settings and scan for a new Bluetooth device. Once the device is found (Commuter), click the device name and pair with it. If your phone asks for a pairing code, please enter ”0000” and confirm it. After the pairing is successful, the speaker will make a prompting sound and the LED light...

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Customer Service

How do I pair my Strive Earphones?

With the earphones OFF, press and hold the Power (Multi-function) Button for 5 seconds to enter pairing mode. Open the Bluetooth function on your mobile or Bluetooth enabled device, select the device name “Strive” and the earphones will connect.

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Customer Service

My Strive Earphones are not responding, no matter what.

Please try factory reset your earphones. Factory Reset To reset your headset, press and hold the volume up button, while the headset is charging, for 5 seconds. The indicator will flash blue 3 times, and all of the pairing information on the headset will be erased or reset).

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My connection is not stable, it cuts in and out.

Check for nearby radio or wifi interference, also check to see that that there are no objects between your headset and Bluetooth device that would impede the signal.

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