Customer Support — Refunds

Customer Service

How do I cancel my order?

In order to provide quality service and rapid shipping, we are limited to our cancellation period. Our Customer Service agents are given a specific time frame in which they are able to cancel an order.  Any order placed during business hours, (7am-4pm), can be canceled within 5 minutes of purchase. If your order goes through our fulfillment system you will either need to wait and return the order or you may refuse delivery of the order. Once we have received your return you will issued your refund.

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Customer Service

What is your return policy?

We will replace all defective units with a new item for up to one year after the initial purchase. We do not accept used products for return, unless they are within our 45 day love it or leave it return window.

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Customer Service

What is your refund policy?

You may return new, unopened items sold and fulfilled by KOVE AUDIO / KOVE SPEAKERS (a dba ofDastmalchi LLC) within 60 days of delivery for a full refund (less shipping and handling). To begin the return process please visit this link: You should expect to receive your refund within 7-10 business days of shipping your package to the return shipper; however, in many cases, you will receive your refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive...

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